January 19, 2016

Complaints and Disputes



Please contact us if you have any complaints about our services.

Complaints Officer:-
YourCover Pty Ltd
Level 5
320 Adelaide Street
Brisbane QLD 4000
GPO Box 111
Brisbane QLD 4001
Ph 07 3010 9746
Fax 07 3010 9001
Email info@yourcover.com.au Website www.yourcover.com.au
YourCover Pty Ltd are a member of the Financial Ombudsman Service (FOS), an External
Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 20
business days, you have the right to refer the matter to the FOS. Contact details below:

Financial Ombudsman Service (FOS)
Financial Ombudsman Service
Level 12
717 Bourke Street
Docklands VIC 3008
GPO Box 3
Melbourne VIC 3001
Ph 1300 78 08 08
Fax 03 9613 6399
Email info@fos.org.au Website www.fos.org.au

Insurance Brokers Code of Practice
YourCover Pty Ltd are pending members of NIBA and we subscribe to the Insurance Brokers
Code of Practice.
The code is a statement of the industry’s commitment to high levels or competency, training and
customer service. It also ensures that there is a free and transparent complaints and compliance
review process which imposes binding sanctions for any breach of the Code. It is designed to
promote better and more professional, informed and effective relationships between insurance
brokers and their customers.
To view a copy of the Code, click here


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